Claims and Compensation Policy

Last updated: August 13, 2026

1. Scope

This policy governs claims for loss of or damage to goods while in RepackShip’s custody at our warehouses, from the time we accept receipt until handover to the outbound carrier.

2. Filing a Claim

• Notify us in writing within 48 hours of receipt of the goods or of discovering the issue.
• Provide the order or reference number, photos of the damage, and a description of the loss.
• Claims submitted after the window may be declined unless required otherwise by law.

3. Compensation Caps (USD)

Declared value should be stated at inbound. Higher-value goods should be declared and insured (see Prohibited and Restricted Items).

4. Exclusions

• Loss or damage caused by force majeure (fire, flood, earthquake, epidemic, or government action beyond our control).
• Damage present in the supplier’s original packaging before receipt.
• Damage occurring after handover to the outbound carrier (handled under the carrier’s terms).
• Loss arising from inaccurate or incomplete data provided by the customer.
• Concealed damage not reported within the filing window.

5. Resolution Process

On receiving a valid claim we review evidence, propose a remedy (repair, replacement handling, or compensation), and settle within a reasonable period after agreement. Unresolved disputes follow the dispute-resolution clause in our terms.